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Contact Us

Call us

+61 488 839 167 (Available Monday to Friday 8am-11pm EST and Saturday to Sunday 9am-9pm EST).

FAQs

Find the answer you need in our FAQs section.

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We provide Chinese language support.在下方聯絡表格中輸入中文,或撥打熱線電話:400 656 5538 / +86 21 8011 9588 (周一至周五,北京时间 09:00 - 18:00),我們的中文客服將及時給您回復。

How to cancel an order or start a return

To cancel your order:

  1. Go to Orders & Returns if you have an account, or if you placed an order as a guest click here – you'll need to provide your order reference and email address.
  2. Select the items you want to cancel and your reason for cancellation.
  3. We'll email you confirmation of your cancelled order.

If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service.

Booking your return is easy. Here's what you need to do:

We’ve extended our returns period over the holiday season. To find out more, view our holiday shipping dates.

  1. Go to Orders & Returns if you have an account. If you placed your order as a guest click here – you'll need to provide your order reference and email address.
  2. Find the order you want to return and click 'Return item(s)'.
  3. Select each item and your reason for returning.
  4. Place each item you're returning with all original packaging inside the FARFETCH box.
  5. Prepare your package by attaching your return label to the outside of your FARFETCH box.
  6. Attach the Return Note to the outside of your FARFETCH box. Make sure the Return Label is still visible as this will need to be scanned by the courier.
  7. Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number.

We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.

Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each FARFETCH box.

All the documents you need to return should be included in your FARFETCH box. If you need to reprint them, head to Orders & Returns in My Account or, if you placed an order as a guest click here.

General contacts

Customer Service:

Email: customerservice@farfetch.com

We’re committed to our customer promise all year round, however during busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as it’s shipped. For more information, visit the FAQs.

Press:

Email: press@farfetch.com

If you are a journalist and require images for editorial purposes, please e-mail your requests to press@farfetch.com. Please note that we do not hold samples, however, we may be able to put you in touch with our partner boutiques to obtain these.

Affiliates:

Email: affiliates@farfetch.com

If you are interested in joining the Farfetch affiliate programme, please e-mail us at affiliates@farfetch.com and include the name and URL of the website. To find out more about our affiliate scheme, please click here.

Retail Partners:

Email: retailpartners@farfetch.com

Would you like to join Farfetch as a retail partner? Please e-mail retailpartners@farfetch.com with details of your boutique, including a website address if you have one.

Jobs:

If you are interested in a career at Farfetch, please visit our careers page.

Buying:

Please note that Farfetch operates as a marketplace for independent boutiques. We do not have a buying department and we do not buy stock directly from brands.

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